Paddle is the Merchant of Record for Page AI-agent purchases. Paddle processes payments, calculates and collects applicable transaction taxes where required, sends receipts, supports billing compliance, manages billing records, provides subscription-management links, and processes approved refunds. Page AI-agent receives subscription status from Paddle to provide paid access.
Refund eligibility is determined by Paddle's Refund Policy, Paddle's checkout and buyer terms, this policy, and mandatory consumer-protection law. Local rights may include a statutory withdrawal or refund period. Those rights vary by country and may be affected when digital services have already been supplied or used with your consent.
We may approve a discretionary refund where a billing error occurred, a duplicate charge was made, or a persistent technical defect materially prevented use of the paid service. Submitting a request does not guarantee approval. Fraud, refund abuse, or excessive manipulative use may make a transaction ineligible.
Renewal payments are generally non-refundable unless required by law or approved after review. You can cancel at any time to prevent future renewal charges.
Use the support, refund, or subscription-management links in your Paddle purchase email, visit paddle.net, or email support@pageagents.app. We can help identify the transaction, troubleshoot access, and coordinate a refund review with Paddle.
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Approved refunds are processed to the original payment method where possible. Processing time depends on Paddle, the payment method, and the buyer's financial institution.
If a persistent technical defect prevents you from accessing the paid features described at purchase, contact us first at support@pageagents.app. We will try to resolve the issue and can provide relevant information to Paddle if a refund review is needed.
Contact support@pageagents.app.